Man says Apple was 'incredibly unhelpful' when he tried to regain access to his account after his iPhone was stolen and replaced with a fake

Trent was out with friends one night in Manhattan in February 2021 when he realized that an audacious thief had swapped out his iPhone with a fake. Trent, who requested to only go by his first name but whose identity is known to Insider, went out with friends for dinner and drinks. At one point, the …

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